Legal Notice
All notices from Bio-Ocean LLC to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Bio-Ocean LLC shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at: Bio-Ocean LLC, 3550 Lexington Ave, Suite 203, Shoreview, Minnesota 55126. Delivery shall be deemed to have been made by You to Bio-Ocean LLC five (5) days after the date sent.
Use Of Website
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Bio-Ocean LLC and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Bio-Ocean LLC believes that customer conduct violates applicable law or is harmful to the interests of Bio-Ocean LLC and its subsidiaries.
Shipping & Delivery
At this time, Bio-Ocean LLC ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Bio-Ocean LLC ships merchandise to Canada and Mexico, and many other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
International policy
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Bio-Ocean LLC is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
Shipping Policy
We will ship out product within two business days of purchase. For backorder item, we will let you know when will be the shipping date (usually within 14 days) and update to you if it changes to longer than that. Bio-Ocean LLC determines the most efficient shipping carrier for your order based on your shipping location. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Sorry but Bio-Ocean LLC cannot ship to P.O. Boxes. If you’re trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays. If you require express or 2 day shipping, please email us through [email protected] or call us at 1-800-852-7601 for charges.
Cancellation Policy
Your order and payment will be processed by the end of the same business day at 7:00PM after you order is placed. Therefore, any request for cancellation must be received in writing via email [email protected] with the following conditions:
1. If the order has not been processed or shipped out of our facility, there will be no charge and will be fully refunded.
2. If your order has been processed but not shipped out of our facility, there will be a $20 administration fee per order.
3. If the cancellation request is received after the actual shipment of your order (either 10:00 Am or 7:00 PM), please refer to following Return Policy.
Return/refund Policy
If you are not 100% satisfied with your purchase or the product, you can return the product and get a full refund in the form of product credit. You must contact Bio-Ocean LLC through [email protected] and return a product for up to 21 days from the date you purchased it.
Any unused product you return must be in the same condition you received it and in the original packaging.
Cardholder Privacy
Bio-Ocean LLC respects and is committed to protecting your privacy. Bio-Ocean LLC may collect user information when you visit our site. Bio-Ocean LLC also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. Bio-Ocean LLC will not sell your personally identifiable information to anyone. Your payment and personal information is always safely secured with our Secure Sockets Layer (SSL) software, all of your information, including credit card number, name, and address cannot be read over the internet.
Taxes and other charges
Bio-Ocean LLC shall not be responsible for the payment of any use tax, sales tax, excise tax, duty, custom, inspection or testing fee, or any other tax, fee or charge of any imposed by any governmental authority, on or measured by the transaction between, with the sole exception of any sales taxes invoiced and collected from you by Bio-Ocean LLC. All other such charges (if any) must be paid by you separately and in addition to the prices quoted or invoiced. In the event Bio-Ocean LLC is required to pay any such tax, fee or charge, you shall reimburse Bio-Ocean LLC, therefore; or, in lieu of such payment, you shall provide Bio-Ocean LLC at the time the order is submitted an exemption certificate or other document acceptable to the authority imposing the tax, fee or charge.
Warranties
The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Bio-Ocean LLC makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Bio-Ocean LLC SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Bio-Ocean LLC BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.